Apply Now: Senior Customer Service Role at Hijra Bank

♦ Senior Customer Service Officer Job Vacancy
★ Position: Senior Customer Service Officer
★ Company: Hijra bank
★ Location: Addis Ababa, Ethiopia
★ Application Deadline: April 3
♦ Job Overview
Hijra bank share campany is seeking an experienced and dynamic Senior Customer Service Officer to lead customer service operations and ensure exceptional client experience. The role involves supervising junior staff, handling complex customer issues, and supporting overall branch performance.
The ideal candidate should have strong leadership skills, deep knowledge of banking services, and a passion for customer satisfaction.
♦ Key Responsibilities
★ Deliver high-quality customer service and ensure customer satisfaction
★ Supervise and support Customer Service Officers
★ Handle complex customer inquiries and resolve complaints effectively
★ Monitor service quality and implement improvements
★ Promote bank products and services to achieve targets
★ Ensure compliance with banking policies and procedures
★Prepare reports and support branch management
♦ Required Qualifications
★ Bachelor’s Degree in Accounting, Finance, Business Administration, or related field
★ Minimum of 2 years of relevant banking experience
★ Prior experience in customer service supervision is an advantage
★ Strong communication and leadership skills
★ Good knowledge of banking systems and operations
♦ Skills & Competencies
★ Leadership and team management
★ Excellent communication skills
★ Customer relationship management
★ Problem-solving and decision-making
★ Attention to detail and accuracy
★ Ability to work under pressure
♦ Benefits
✍ Attractive salary and benefits package
✍ Career advancement opportunities
✍ Professional and supportive work environment
♦ How to Apply
✍ Interested and qualified candidates are invited to submit Updated CV/Resume and cover letter with all supporting documents
♥ Apply via: Hr@hijra-bank.com
★ Tel 251-11-558-4525
♣ Important Notes
❖ Apply before deadline
★ Only shortlisted candidates will be contacted
★ Female applicants are encouraged to apply